Right of rescission
You have the right to cancel this contract within 14 days without giving any reason. The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods. In order to exercise your right of withdrawal, you must inform us (Aromatico Heinrich Schwarz GmbH & Co KG, Löwenhof 9, 28217 Bremen/Germany, telephone number: +49 421 9888270, e-mail address: email@example.com) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory
To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the end of the withdrawal period.
Consequences of revocation
If you revoke this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to make a repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days
We shall bear the costs of returning the goods if, in the case of a return initiated within Germany, (1.) the value of the goods is at least EUR 60.00 and you (2.) use the return label provided by us. Otherwise the return costs are to be borne by you
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.
End of the cancellation policy
If you wish to cancel the contract, please fill out the following return form, "Return-Form-Aromatico" and send it back to:
for downloading: Sample cancellation form
Voluntary right of withdrawal
In addition to the statutory right of withdrawal, we offer consumers an extended withdrawal period of 30 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods (in the case of purchases of goods) or from the day on which the contract is concluded (in the case of services). For the period between 15 and 30 days after the aforementioned date, the provisions under items 1 and 2 above shall apply accordingly.
Instructions for the return of the goods
We kindly ask you to return the goods in the original packaging. Please use a suitable outer packaging for the return and please cushion the product carefully and sufficiently for the transport. Espresso machines and grinders in particular will quickly suffer damage during transport if the packaging is inadequate
We would like to point out that your legal right of withdrawal is not excluded if you do not comply with the aforementioned requests. However, as explained in the cancellation policy, you are obliged to pay for any loss in value of the goods if this loss in value is due to the handling of the goods which is not necessary for the examination of the quality, characteristics and functioning of the goods. Depending on the situation of the individual case, an obligation to pay compensation for loss of value also comes into consideration in the case of damage to the goods due to insufficient packaging or in the case of damage to or absence of the original packaging. We reserve the right to assert our legal rights in such cases.
"We bear the costs of returning the goods if the goods are returned within Germany (1.) the value of the goods is at least EUR 60.00 and you (2.) use the return label provided by us. Otherwise you have to bear the return costs."