Why has my order not been shipped yet?
We usually ship orders on the same day, but it may take a little longer for some orders such as accessories, fully automatic machines and portafilter machines.
Please also check again the selected payment method. Prepayment orders will not be shipped until we have received payment. If the shipping status does not change after 5 days, please contact us via our contact form and select the subject "Shipping & Delivery"
Can I change again when and how my package will be delivered?
But of course! Our shipping partner DPD or GLS always sends you a parcel notification e-mail. You can use this to specify your preferred delivery location, such as a parcel store, or change the delivery day. If the parcel carrier did not meet you at home, you can use the tracking function to see whether your parcel was left with a neighbor or at a branch.
My parcel should have been there by now!
Please check via the shipment tracking whether the package was left with your neighbor. If it is not with a neighbor and the shipping status has not changed for 5 days, please contact us via our contact form and select the subject "Shipping & Delivery".
|Belgium, Czech Republic, Denmark, France, Italy, Luxembourg, Netherlands:||7,90 EUR / per 25 kilo weight of goods|
|Hungary, Poland, Slovakia, Slovenia, Sweden:||14,90 EUR / per 25 kilo weight of goods|
|Estonia, Finland, Ireland, Latvia, Lithuania, Portugal, Romania, Spain:||19,90 EUR / per 25 kilo weight of goods|
For orders such as accessories, fully automatic machines and portafilter machines, shipping can sometimes take a little longer, as we use a shipping company to bring the equipment safely to you.
If the shipping status has not changed for 5 days, please contact us via our contact form and select the subject "Shipping & Delivery" aus.
If you have selected the Payment method in advance, the delivery time may generally take a little longer. Prepayment - orders are shipped only when we could record a payment receipt. Therefore, please check your selected payment method again.
For our customers from Austria we have set up our own store www.aromatico.at
For our customers from Germany we have set up our own store www.aromatico.de
For our customers from Denmark we have set up our own store www.aromatico.dk
If you would like us to deliver outside Germany, Denmark and Austria, please use our .com store at www.aromatico.com
Unfortunately, shipping to third countries such as Switzerland or Norway is currently not possible.
- Credit Card
- Contact us via the contact form and select the subject "Return, Complaint & Revocation". Let us know which item you would like to return.
- Print, if possible, the following return form-Aromatico fill it with the necessary information and attach it to your return.
- After we receive and inspect the goods in our warehouse, we will refund the money to the payment method you chose at the time of purchase.
The cancellation period is 14 days.
Please note that for hygienic reasons only closed goods can be exchanged. We ask you to return the goods to us in the original packaging. Please use a suitable outer packaging for the return and please cushion the product carefully and sufficiently for transport. Espresso machines and grinders in particular can quickly suffer damage during transport if the packaging is inadequate. A return label is not enclosed with your shipment. We will be happy to send you one on request if the value of the goods exceeds 60 €.
Further details can be found in our terms and conditions as well as our cancellation policy..
a. Via our quick button - the small shopping cart at the bottom right, directly on the product overview page.
b. Via our product detail page by clicking on "ADD TO BASKET".
2. Now you have the option to complete the purchase directly by clicking on "DIRECT TO CHECKOUT", or to look at your shopping cart again and make changes if necessary.
3. By clicking "DIRECT TO CHECKOUT" you will be redirected to our checkout area. Here you log in to your customer account with your login data or continue the order as a guest. If you want to complete the order as a guest, you must confirm the box "Do not create a customer account" and fill out all other information.
4. In the next step you select your payment method and shipping option. Here you also have the option to make changes to the delivery or billing address. By clicking on "PAY FOR ORDER" you complete your purchase. Depending on the payment method, you will be redirected to the respective payment service provider to complete the payment.
5. We confirm receipt of your order with an order confirmation in a separate email. As soon as your package leaves our warehouse, you will receive a shipping confirmation from us by e-mail with the DPD or GLS tracking and subsequently our invoice.
1. The search: Enter the product name you are looking for in the search field at the top right and get a product overview with the matching articles..
2. The coffee shop: Here you can find our offer in our coffee categories. You can use the following filter functions: Manufacturer, Flavor, Coffee label, Coffee machines, Caffeine content, Grind, Grinder type, Pack size, Distinction coffees, Certified coffees, Price and rating.
3. Roasters and brands: Under Roasters and Brands you decide on the product portfolio of a roaster or accessory manufacturer.
4. Use our coffee advisor.
5. You will find the right accessories for your coffee in our accessories section.
For the newsletter: You will receive an individual voucher code once per e-mail, which you can redeem once.