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Shipping & Delivery
In order to keep our delivery promise of 2-5 days, we will forward your order directly to our warehouse. There your package will be packed immediately. We try to ship all orders that arrive on weekdays until 15:00 on the same day. Towards evening you will receive a shipping confirmation by e-mail. You can use this to track your shipment progress.

Why has my order not been shipped yet?

We usually ship orders on the same day, but it may take a little longer for some orders such as accessories, fully automatic machines and portafilter machines.

Please also check again the selected payment method. Prepayment orders will not be shipped until we have received payment. If the shipping status does not change after 5 days, please contact us via our contact form and select the subject "Shipping & Delivery"

Can I change again when and how my package will be delivered?

But of course! Our shipping partner DHL always sends you a parcel notification e-mail. You can use this to specify your preferred delivery location, such as a parcel store, or change the delivery day. If the parcel carrier did not meet you at home, you can use the tracking function to see whether your parcel was left with a neighbor or at a branch.



My parcel should have been there by now!

Please check via the shipment tracking whether the package was left with your neighbor. If it is not with a neighbor and the shipping status has not changed for 5 days, please contact us via our contact form and select the subject "Shipping & Delivery".

Delivery within Germany:

Our shipping costs for Germany are as follows: under a value of goods of 34,00 € we charge 3,90 €. From a value of goods of 34,00 € the shipping is free of charge for you.


Delivery outside Germany:

The minimum order value for delivery outside Germany is 50,00 €. You can find more detailed information about shipping in the Shipping section.
Our delivery times are usually 2-5 days. We try to ship all orders that reach us by 15:00 on weekdays on the same day.

For orders such as accessories, fully automatic machines and portafilter machines, shipping can sometimes take a little longer, as we use a shipping company to bring the equipment safely to you.

If the shipping status has not changed for 5 days, please contact us via our contact form and select the subject "Shipping & Delivery" aus.

If you have selected the Payment method in advance, the delivery time may generally take a little longer. Prepayment - orders are shipped only when we could record a payment receipt. Therefore, please check your selected payment method again.
Please check the tracking in your shipping confirmation to see if the package was dropped off at your neighbor's or taken to a branch. 
Normally, your package will be ready for pickup at the branch for up to 7 days until it is returned to us. 

Once the package arrives back to our warehouse, you will be credited the invoice amount. If the shipping status has not changed for 5 days and the package is not in a store, please contact us via our contact form and select the subject "Shipping & Delivery" aus.
If the shipping status has not changed for 5 days and the package is not in a store, please contact us via our contact form and select the subject "Shipping & Delivery". We will then contact DHL, re-target the package or make an inquiry request.
Of course! Simply enter the data for your Packstation as the delivery address when you place your order. The Packstation offers you the advantages that you do not have to wait at home for the letter carrier and can pick up your package when you want.
If the order is on its way to you, you will receive a shipping confirmation from us by mail with your shipment number.
In addition, you will find a link to the DHL shipment tracking in the shipping confirmation and can view your shipment status here.

Furthermore, you also have the option to view the status of your order in your customer account. 
Please pay attention to your selected payment method. 

Prepayment orders are processed only after receipt of payment from us.
An overview to which countries Aromatico delivers you can find here.

For our customers from Austria we have set up our own store www.aromatico.at.

If you would like us to deliver outside Germany and Austria, please use our .com store at www.aromatico.com

Unfortunately, shipping to third countries such as Switzerland or Norway is currently not possible.
Kann ich meine Bestellung vor Ort abholen?

Natürlich! Neben dem Paketversand haben Sie zusätzlich die Möglichkeit Ihre bestellte Ware bei uns vor Ort abzuholen. Wählen Sie dazu im Checkout Prozess die Versandart "Click, Ring the Bell & Collect" aus. Sie erhalten eine Bestätigung, sobald Ihre Bestellung abholbereit ist. Weitere Informationen finden Sie im Bereich Versand.

Mit welchen Zahlarten kann ich "Click, Ring the Bell & Collect" nutzen?

Wir bieten Ihnen die Abholung vor Ort bei folgenden Zahlungsarten an:
  • Paypal
  • Kreditkarte
  • Klarna


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Return, complaint and revocation
You are not satisfied with the article? We are very sorry to hear this. In order to process your request as quickly and easily as possible, please proceed as follows:
  1. Contact us via the contact form and select the subject "Return, Complaint & Revocation". Let us know which item you would like to return.
  2. Print, if possible, the following return form-Aromatico fill it with the necessary information and attach it to your return.
  3. After we receive and inspect the goods in our warehouse, we will refund the money to the payment method you chose at the time of purchase. The process may take up to 10 days.

The cancellation period is 14 days..

Please note that for hygienic reasons only closed goods can be exchanged. We ask you to return the goods to us in the original packaging. Please use a suitable outer packaging for the return and please cushion the product carefully and sufficiently for transport. Espresso machines and grinders in particular can quickly suffer damage during transport if the packaging is inadequate. A return label is not enclosed with your shipment. We will be happy to send you one on request if the value of the goods exceeds 60 €.

Further details can be found in our terms and conditions as well as our cancellation policy..
Your delivery is not complete? That is very annoying! Our warehouse staff give their all for you every day to pack your goods carefully and safely. 

To make sure that your goods arrive complete, we check the initial weight after every outgoing goods shipment. Despite great care and technical checks, errors can still occur in exceptional cases. 

 If your order has not arrived in full, please inform our Customer Service immediately. To do so, select "Returns, complaints & revocation" in our contact form. We will check your case immediately and find a satisfactory solution for you.
Your coffee has been damaged on the way to you? We are very sorry about that. 

Please contact us via our contact form with the subject "Return, Complaint & Revocation". We will find a satisfactory solution for you here immediately.

 If your coffee machine, grinder or accessories are damaged, please fill out our form for repairs & service. Our Customer Service will then contact you as soon as possible.
If your coffee machine, grinder or accessories have a defect, please fill in the contact form with the subject Repairs & Service. Our Customer Service will then contact you as soon as possible.
The exchange of goods is possible in principle. Please send us back the item you would like to return. We will refund you the amount after the goods have reached our warehouse and have been checked by us, on the payment method you chose when ordering. We would ask you to reorder your desired item through our store.
You have the right to cancel this contract within 14 days without giving any reason. For more information about your right of withdrawal and the procedure, see the section I want to return my order. What do I have to do? To the revocation.
In order to be able to keep our delivery promise, your order is transmitted directly to our warehouse and picked there. A change of your order can therefore unfortunately not be made afterwards. If you want to cancel your order, please write to us via our contact form and select the subject Return, Complaint & Cancellation.
Please note that for hygienic reasons only closed goods can be exchanged.
For a value of goods (total value of the goods to be returned) from 60 € you will receive a return label from us, we will bear the return costs to this extent. 

For this purpose, please contact us via our contact form with the subject Returns, Complaints & Revocation. 
 If the value of the goods is less than 60 € (total value of the goods to be returned), we will not issue a return label and will not assume the return costs.
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Payment
We offer the following payment methods: Sofortüberweisung, cash purchase, prepayment, credit card, Paypal and invoice. You can find more information about our payment methods under Payment.
No. We work with a recognized payment system provider. Aromatico is outside the data transmission to the payment system provider, therefore no credit card data is stored at Aromatico. The payment system provider grants the secure payment process, which is completed in seconds. You can shop comfortably and quickly while enjoying state-of-the-art security.
You have returned goods to us or your goods have been returned to us because they could not be delivered?

After arrival of the goods in our warehouse they will be checked. If there is no damage or other loss of value of the goods, you will be refunded the value of the goods. 
The refund can take up to 10 days. For the refund we use the same means of payment that you used for your order. 

The aforementioned instructions for the return of goods do not affect your right of withdrawal and in particular are not a prerequisite for the effective exercise of the right of withdrawal.

However, we would like to point out that - depending on the situation of the individual case - damages or other losses in value of the goods, which are based on an insufficient or improper packaging, can lead to a value obligation to pay compensation on your part.

We reserve the right to assert our statutory rights in such cases.
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Order
1. you have decided on an article. Now you have two options to put your desired item in our shopping cart.
    a. Via our quick button - the red corner with the plus, directly on the product overview page.
    b. Via our product detail page by clicking on "ADD TO BASKET".

2. To complete the purchase, log in with your customer profile. Here you can adjust your billing or shipping address again.
 
3. by clicking on "PAY FOR ORDER" you complete your purchase.
 
4. we confirm the receipt of your order with an order confirmation by mail. As soon as your package leaves our warehouse, you will receive a shipping confirmation with the DHL shipment code and our invoice.
You can find your order status in your customer account or the shipping confirmation, which we will send you no later than 48 hours after your order. If you have not received a shipping confirmation from us after 48 hours, please contact us via our contact form, with the subject order. We ship portafilter machines and fully automatic machines by freight forwarding. Here you will not receive a shipping confirmation with DHL tracking number, but will be contacted directly for delivery by our shipping company.
For data protection reasons and to avoid misunderstandings, a telephone order is currently not possible with us. You can place an order with us very uncomplicated as a guest or registered customer via our store.
You can place an order at Aromatico very uncomplicated as a guest or registered customer through our store. To keep our delivery times and avoid misunderstandings, ordering by e-mail is not possible.
In order to be able to keep our delivery promise, your order is transmitted directly to our warehouse and is picked there. A change of your order can therefore unfortunately no longer be made afterwards. We would therefore ask you to place your further desired item once again via our store.
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My customer account
In the login area you can request a new password. Click on Forgot Password in the login box. You will be prompted to enter your email address and receive an email from Aromatico with a link to reset your password. Click on the link and create a new password.
You can change the address conveniently in your customer account. Under the section "Addresses" you can change your stored address there. A change of the delivery address is only possible after your order via DHL and the shipment number provided to you.
Log in to the Aromatico store at the top right of the store under Login / register as a new customer and fill out our registration form. Enter your email address and a password. There you also have the opportunity to register for our newsletter and benefit from many advantages. In the newsletter you will receive the latest information about our offers and everything you need to know about coffee.
Creating a customer account offers many advantages for you: Faster shopping is guaranteed. You only have to enter the delivery and billing address once. You keep the overview. Your orders are listed in your personal order history. In addition, you can, with just one click, repeat your last order.
No! You can also order coffee from us via a guest account. But creating a customer account offers many advantages: Faster shopping is guaranteed. You only have to enter your delivery and billing address once. You keep the overview. Your orders are listed in your personal order history. In addition, you can repeat your last order with just one click.
You want to leave us? To delete your Aromatico account, send us a message via our contact form with the subject My Customer Account and your request to delete your customer account. Our customer service will take care of your request immediately and give you feedback.
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Product information
Find your favorite coffee at Aromatico. Use for this:

1. The search: enter the product you are looking for in the search box at the top right and get a product overview with the matching items.

2. The coffee shop: Here you will find our offer in our coffee categories: Suitability, grind, taste, preparation method, certification, pack size, roaster origin and caffeine content.

3. Roasters and brands: Under roasters and brands you decide on the product portfolio of a roaster or accessory manufacturer.

4. use our coffee advisor.

5. you will find the right accessories for your coffee in our accessories section.
Already in the product overview in the coffee shop we mark our stock. If the desired item is marked as "CURRENTLY NOT AVAILABLE", you will find a field on the product page where you can enter your e-mail. You will receive an e-mail, which you must please confirm again. As soon as your favorite product is available again, you will be informed immediately by e-mail. Alternatively, you are welcome to select another product by using our coffee advisor.
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Coupons & Newsletter
You have a valid voucher - code and want to redeem it? You can enter it in the shopping cart in the field "I have a voucher". Then click on the red arrow or on Enter and the voucher will be added to your shopping cart and charged.
Please check in advance if your voucher code is still valid. If this is the case and the code still does not work, please contact us via the contact form with the subject Vouchers & Newsletters or by phone before placing your order. Our Customer Service will help you immediately.
You can only use one voucher per order.

For the newsletter: You will receive an individual voucher code once per e-mail, which you can redeem once.
Unfortunately, the redemption of the voucher code is no longer possible. The order process is completed and we can not subsequently book the voucher for technical and administrative reasons.
In addition to interesting offers, you will receive a lot of information from the world of coffee in our newsletter. What's trending right now? What new products do we have for you in our range? Subscribe here.
On the following page, https://www.aromatico.de/newsletter you can subscribe to our newsletter or click here.
Stop by and receive many interesting offers and extensive information from the world of coffee.
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Repair & Service
All machines, mills and accessories have a warranty of 2 years.

If your machine has a defect, please contact us via our repair and service form with the subject Repair & Service and fill in all necessary information there.

Our Customer Service will then take care of your request immediately.

If your coffee machine is a model of the manufacturer Nivona, we would ask you to contact Nivona directly with your request: Service Hotline: 0911 / 25266390 free of charge.

If your coffee machine is a Moccamaster model, we would ask you to contact Moccamaster directly with your request: Service Hotline: +31 343 45 00 01 Mail: Info@moccamaster.de
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Other
Do you have questions that cannot be answered in our FAQ & Help section or that are not covered by any of the sections Shipping & Delivery Return, Complaint & Revocation Payment Order My customer account Product information Vouchers & Newsletter Repair & Service is covered? Then write us via our contact form with the subject Other or give us a call.
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