Why has my order not been shipped yet?
We usually ship orders on the same day, but it may take a little longer for some orders such as accessories, fully automatic machines and portafilter machines.
Please also check again the selected payment method. Prepayment orders will not be shipped until we have received payment. If the shipping status does not change after 5 days, please contact us via our contact form and select the subject "Shipping & Delivery"
Can I change again when and how my package will be delivered?
But of course! Our shipping partner DHL always sends you a parcel notification e-mail. You can use this to specify your preferred delivery location, such as a parcel store, or change the delivery day. If the parcel carrier did not meet you at home, you can use the tracking function to see whether your parcel was left with a neighbor or at a branch.
My parcel should have been there by now!
Please check via the shipment tracking whether the package was left with your neighbor. If it is not with a neighbor and the shipping status has not changed for 5 days, please contact us via our contact form and select the subject "Shipping & Delivery".
Our shipping costs for Germany are as follows: under a value of goods of 34,00 € we charge 3,90 €. From a value of goods of 34,00 € the shipping is free of charge for you.
Delivery outside Germany:
The minimum order value for delivery outside Germany is 50,00 €. You can find more detailed information about shipping in the Shipping section.
For orders such as accessories, fully automatic machines and portafilter machines, shipping can sometimes take a little longer, as we use a shipping company to bring the equipment safely to you.
If the shipping status has not changed for 5 days, please contact us via our contact form and select the subject "Shipping & Delivery" aus.
If you have selected the Payment method in advance, the delivery time may generally take a little longer. Prepayment - orders are shipped only when we could record a payment receipt. Therefore, please check your selected payment method again.
For our customers from Austria we have set up our own store www.aromatico.at.
Unfortunately, shipping to third countries such as Switzerland or Norway is currently not possible.
- Contact us via the contact form and select the subject "Return, Complaint & Revocation". Let us know which item you would like to return.
- Print, if possible, the following return form-Aromatico fill it with the necessary information and attach it to your return.
- After we receive and inspect the goods in our warehouse, we will refund the money to the payment method you chose at the time of purchase. The process may take up to 10 days.
The cancellation period is 14 days..
Please note that for hygienic reasons only closed goods can be exchanged. We ask you to return the goods to us in the original packaging. Please use a suitable outer packaging for the return and please cushion the product carefully and sufficiently for transport. Espresso machines and grinders in particular can quickly suffer damage during transport if the packaging is inadequate. A return label is not enclosed with your shipment. We will be happy to send you one on request if the value of the goods exceeds 60 €.
Further details can be found in our terms and conditions as well as our cancellation policy..
a. Via our quick button - the red corner with the plus, directly on the product overview page.
b. Via our product detail page by clicking on "ADD TO BASKET".
2. To complete the purchase, log in with your customer profile. Here you can adjust your billing or shipping address again.
3. by clicking on "PAY FOR ORDER" you complete your purchase.
4. we confirm the receipt of your order with an order confirmation by mail. As soon as your package leaves our warehouse, you will receive a shipping confirmation with the DHL shipment code and our invoice.
1. The search: enter the product you are looking for in the search box at the top right and get a product overview with the matching items.
2. The coffee shop: Here you will find our offer in our coffee categories: Suitability, grind, taste, preparation method, certification, pack size, roaster origin and caffeine content.
3. Roasters and brands: Under roasters and brands you decide on the product portfolio of a roaster or accessory manufacturer.
4. use our coffee advisor.
5. you will find the right accessories for your coffee in our accessories section.
For the newsletter: You will receive an individual voucher code once per e-mail, which you can redeem once.
If your machine has a defect, please contact us via our repair and service form with the subject Repair & Service and fill in all necessary information there.
Our Customer Service will then take care of your request immediately.
If your coffee machine is a model of the manufacturer Nivona, we would ask you to contact Nivona directly with your request: Service Hotline: 0911 / 25266390 free of charge.
If your coffee machine is a Moccamaster model, we would ask you to contact Moccamaster directly with your request: Service Hotline: +31 343 45 00 01 Mail: Info@moccamaster.de