Shipping & Delivery
Where is my package?
In order to keep our delivery promise of 2-5 days, we will forward your order directly to our warehouse. There your package will be packed immediately. We try to ship all orders that arrive on weekdays until 15:00 on the same day. Towards evening you will receive a shipping confirmation by e-mail. You can use this to track your shipment progress.
We usually ship orders on the same day, but it may take a little longer for some orders such as accessories, fully automatic machines and portafilter machines.
Please also check again the selected payment method. Prepayment orders will not be shipped until we have received payment. If the shipping status does not change after 5 days, please contact us via our contact form and select the subject "Shipping & Delivery"
Can I change again when and how my package will be delivered?
But of course! Our shipping partner DPD or GLS always sends you a parcel notification e-mail. You can use this to specify your preferred delivery location, such as a parcel store, or change the delivery day. If the parcel carrier did not meet you at home, you can use the tracking function to see whether your parcel was left with a neighbor or at a branch.
My parcel should have been there by now!
Please check via the shipment tracking whether the package was left with your neighbor. If it is not with a neighbor and the shipping status has not changed for 5 days, please contact us via our contact form and select the subject "Shipping & Delivery".
Why has my order not been shipped yet?
We usually ship orders on the same day, but it may take a little longer for some orders such as accessories, fully automatic machines and portafilter machines.
Please also check again the selected payment method. Prepayment orders will not be shipped until we have received payment. If the shipping status does not change after 5 days, please contact us via our contact form and select the subject "Shipping & Delivery"
Can I change again when and how my package will be delivered?
But of course! Our shipping partner DPD or GLS always sends you a parcel notification e-mail. You can use this to specify your preferred delivery location, such as a parcel store, or change the delivery day. If the parcel carrier did not meet you at home, you can use the tracking function to see whether your parcel was left with a neighbor or at a branch.
My parcel should have been there by now!
Please check via the shipment tracking whether the package was left with your neighbor. If it is not with a neighbor and the shipping status has not changed for 5 days, please contact us via our contact form and select the subject "Shipping & Delivery".
What are the shipping costs?
Delivery outside Germany:
| Belgium, Czech Republic, Denmark, France, Italy, Luxembourg, Netherlands: | 7,90 EUR / per 25 kilo weight of goods |
| Hungary, Poland, Slovakia, Slovenia, Sweden: | 14,90 EUR / per 25 kilo weight of goods |
| Estonia, Finland, Ireland, Latvia, Lithuania, Portugal, Romania, Spain: | 19,90 EUR / per 25 kilo weight of goods |
You can find more detailed information about shipping in the Shipping section.
How long are the delivery times?
Our delivery times are usually 2-5 days. We try to ship all orders that reach us by 15:00 on weekdays on the same day.
For orders such as accessories, fully automatic machines and portafilter machines, shipping can sometimes take a little longer, as we use a shipping company to bring the equipment safely to you.
If the shipping status has not changed for 5 days, please contact us via our contact form and select the subject "Shipping & Delivery" aus.
If you have selected the Payment method in advance, the delivery time may generally take a little longer. Prepayment - orders are shipped only when we could record a payment receipt. Therefore, please check your selected payment method again.
For orders such as accessories, fully automatic machines and portafilter machines, shipping can sometimes take a little longer, as we use a shipping company to bring the equipment safely to you.
If the shipping status has not changed for 5 days, please contact us via our contact form and select the subject "Shipping & Delivery" aus.
If you have selected the Payment method in advance, the delivery time may generally take a little longer. Prepayment - orders are shipped only when we could record a payment receipt. Therefore, please check your selected payment method again.
My delivery could not be delivered
Please check the tracking in your shipping confirmation to see if the package was dropped off at your neighbor's or taken to a branch.
Normally, your package will be ready for pickup at the branch for up to 7 days until it is returned to us.
Once the package arrives back to our warehouse, you will be credited the invoice amount.
If the shipping status has not changed for 5 days and the package is not in a store, please contact us via our contact form and select the subject "Shipping & Delivery" aus.
My shipment is lost, what to do?
If the shipping status has not changed for 5 days and the package is not in a store, please contact us via our contact form and select the subject "Shipping & Delivery". We will then contact DPD or GLS, re-target the package or make an inquiry request.
Is delivery to a parcel shop possible?
Of course! Simply enter the data for your parcel shop as the delivery address when you place your order. As soon as the delivery to the parcel shop has been made, you will receive a message from DPD or GLS. Delivery to a parcel shop offers you the advantages that you do not have to wait at home for the postman and can pick up your parcel when you want.
Where can I see the delivery status of my order?
If the order is on its way to you, you will receive a shipping confirmation from us by mail with your shipment number.
In addition, you will find a link to the DPD or GLS shipment tracking in the shipping confirmation and can view your shipment status here.
Furthermore, you also have the option to view the status of your order in your customer account.
Please pay attention to your selected payment method.
Prepayment orders are processed only after receipt of payment from us.
To which countries does Aromatico deliver?
An overview to which countries Aromatico delivers you can find here.
For our customers from Austria we have set up our own store www.aromatico.at
For our customers from Germany we have set up our own store www.aromatico.de
For our customers from Denmark we have set up our own store www.aromatico.dk
If you would like us to deliver outside Germany, Denmark and Austria, please use our .com store at www.aromatico.com
Unfortunately, shipping to third countries such as Switzerland or Norway is currently not possible.
For our customers from Austria we have set up our own store www.aromatico.at
For our customers from Germany we have set up our own store www.aromatico.de
For our customers from Denmark we have set up our own store www.aromatico.dk
If you would like us to deliver outside Germany, Denmark and Austria, please use our .com store at www.aromatico.com
Unfortunately, shipping to third countries such as Switzerland or Norway is currently not possible.
Click, Ring the Bell & Collect
Can i pick up my order?
Of course!In addition to parcel shipping, you also have the option to collect your ordered goods from us on site. To do this, select the shipping method "Click, Ring the Bell & Collect" in the checkout process. You will receive a confirmation as soon as your order is ready for collection.
You can find more information in the shipping section.
With which payment methods can I use "Click, Ring the Bell & Collect"?
We offer on-site collection with the following payment methods:
- Paypal
- Credit Card
- Klarna
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Return, complaint and revocation
I would like to return an order. What do I have to do?
You are not satisfied with the article? We are very sorry to hear this.
In order to process your request as quickly and easily as possible, please proceed as follows:
The cancellation period is 14 days.
Please note that for hygienic reasons only closed goods can be exchanged. We ask you to return the goods to us in the original packaging. Please use a suitable outer packaging for the return and please cushion the product carefully and sufficiently for transport. Espresso machines and grinders in particular can quickly suffer damage during transport if the packaging is inadequate. A return label is not enclosed with your shipment. We will be happy to send you one on request if the value of the goods exceeds 60 €.
Further details can be found in our terms and conditions as well as our cancellation policy..
- Contact us via the contact form and select the subject "Return, Complaint & Revocation". Let us know which item you would like to return.
- Print, if possible, the following return form-Aromatico fill it with the necessary information and attach it to your return.
- After we receive and inspect the goods in our warehouse, we will refund the money to the payment method you chose at the time of purchase.
The cancellation period is 14 days.
Please note that for hygienic reasons only closed goods can be exchanged. We ask you to return the goods to us in the original packaging. Please use a suitable outer packaging for the return and please cushion the product carefully and sufficiently for transport. Espresso machines and grinders in particular can quickly suffer damage during transport if the packaging is inadequate. A return label is not enclosed with your shipment. We will be happy to send you one on request if the value of the goods exceeds 60 €.
Further details can be found in our terms and conditions as well as our cancellation policy..
My delivery is incomplete
Your delivery is not complete? That is very annoying!
Our warehouse staff give their all for you every day to pack your goods carefully and safely.
To make sure that your goods arrive complete, we check the initial weight after every outgoing goods shipment. Despite great care and technical checks, errors can still occur in exceptional cases.
If your order has not arrived in full, please inform our Customer Service immediately. To do so, select "Returns, complaints & revocation" in our contact form. We will check your case immediately and find a satisfactory solution for you.
My goods arrived damaged
Your coffee has been damaged on the way to you? We are very sorry about that.
Please contact us via our contact form with the subject "Return, Complaint & Revocation". We will find a satisfactory solution for you here immediately.
If your coffee machine, grinder or accessories are damaged, please fill out our form for repairs & service. Our Customer Service will then contact you as soon as possible.
My machine, grinder or coffee accessory has a defect
If your coffee machine, grinder or accessories have a defect, please fill in the contact form with the subject Repairs & Service. Our Customer Service will then contact you as soon as possible.
I would like to exchange my order
The exchange of goods is possible in principle.
Please send us back the item you would like to return. We will refund you the amount after the goods have reached our warehouse and have been checked by us, on the payment method you chose when ordering.
We would ask you to reorder your desired item through our store.
Revocation
You have the right to cancel this contract within 14 days without giving any reason. For more information about your right of withdrawal and the procedure, see the section I want to return my order. What do I have to do? To the revocation.
Can I change or cancel my order later?
In order to be able to keep our delivery promise, your order is transmitted directly to our warehouse and picked there. A change of your order can therefore unfortunately not be made afterwards.
If you want to cancel your order, please write to us via our contact form and select the subject Return, Complaint & Cancellation.
I would like to return already opened products
Please note that for hygienic reasons only closed goods can be exchanged.
How do I get a return label?
For a value of goods (total value of the goods to be returned) from 60 € you will receive a return label from us, we will bear the return costs to this extent.
For this purpose, please contact us via our contact form with the subject Returns, Complaints & Revocation.
If the value of the goods is less than 60 € (total value of the goods to be returned), we will not issue a return label and will not assume the return costs.
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Payment
What payment options does Aromatico offer?
We offer the following payment methods: Prepayment, credit card, Paypal and invoice. You can find more information about our payment methods under Payment.
Is my credit card information stored by Aromatico?
No.
We work with a recognized payment system provider. Aromatico is outside the data transmission to the payment system provider, therefore no credit card data is stored at Aromatico.
The payment system provider grants the secure payment process, which is completed in seconds. You can shop comfortably and quickly while enjoying state-of-the-art security.
When will I get my money back?
You have returned goods to us or your goods have been returned to us because they could not be delivered?
After arrival of the goods in our warehouse they will be checked. If there is no damage or other loss of value of the goods, you will be refunded the value of the goods.
For the refund we use the same means of payment that you used for your order.
The aforementioned instructions for the return of goods do not affect your right of withdrawal and in particular are not a prerequisite for the effective exercise of the right of withdrawal.
However, we would like to point out that - depending on the situation of the individual case - damages or other losses in value of the goods, which are based on an insufficient or improper packaging, can lead to a value obligation to pay compensation on your part.
We reserve the right to assert our statutory rights in such cases.
My payment status is unconfirmed - what does that mean?
In your order overview you will find the payment status of your order. If this is unconfirmed, no payment has been received by us. We would ask you to place the order again via the store.
My payment status is open - but I have already paid
The payment status of your order will be updated immediately after receipt of your payment in your order overview. If the status does not change to paid after 3 days, please check first whether a debit has taken place. If the amount has been debited, please contact our Customer Service via the contact form.
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Order
Our order process
1. You have decided on an item and the quantity. Now you have two options to add your desired item to the shopping cart:
a. Via our quick button - the small shopping cart at the bottom right, directly on the product overview page.
b. Via our product detail page by clicking on "ADD TO BASKET".
2. Now you have the option to complete the purchase directly by clicking on "DIRECT TO CHECKOUT", or to look at your shopping cart again and make changes if necessary.
3. By clicking "DIRECT TO CHECKOUT" you will be redirected to our checkout area. Here you log in to your customer account with your login data or continue the order as a guest. If you want to complete the order as a guest, you must confirm the box "Do not create a customer account" and fill out all other information.
4. In the next step you select your payment method and shipping option. Here you also have the option to make changes to the delivery or billing address. By clicking on "PAY FOR ORDER" you complete your purchase. Depending on the payment method, you will be redirected to the respective payment service provider to complete the payment.
5. We confirm receipt of your order with an order confirmation in a separate email. As soon as your package leaves our warehouse, you will receive a shipping confirmation from us by e-mail with the DPD or GLS tracking and subsequently our invoice.
a. Via our quick button - the small shopping cart at the bottom right, directly on the product overview page.
b. Via our product detail page by clicking on "ADD TO BASKET".
2. Now you have the option to complete the purchase directly by clicking on "DIRECT TO CHECKOUT", or to look at your shopping cart again and make changes if necessary.
3. By clicking "DIRECT TO CHECKOUT" you will be redirected to our checkout area. Here you log in to your customer account with your login data or continue the order as a guest. If you want to complete the order as a guest, you must confirm the box "Do not create a customer account" and fill out all other information.
4. In the next step you select your payment method and shipping option. Here you also have the option to make changes to the delivery or billing address. By clicking on "PAY FOR ORDER" you complete your purchase. Depending on the payment method, you will be redirected to the respective payment service provider to complete the payment.
5. We confirm receipt of your order with an order confirmation in a separate email. As soon as your package leaves our warehouse, you will receive a shipping confirmation from us by e-mail with the DPD or GLS tracking and subsequently our invoice.
Order status
You can find your order status in your customer account or the shipping confirmation, which we will send you no later than 48 hours after your order.
If you have not received a shipping confirmation from us after 48 hours, please contact us via our contact form, with the subject order.
We ship portafilter machines and fully automatic machines by freight forwarding. Here you will not receive a shipping confirmation with DHL tracking number, but will be contacted directly for delivery by our shipping company.
Is it possible to order by phone?
For data protection reasons and to avoid misunderstandings, a telephone order is currently not possible with us.
You can place an order with us very uncomplicated as a guest or registered customer via our store.
Is it possible to order by email?
You can place an order at Aromatico very uncomplicated as a guest or registered customer through our store.
To keep our delivery times and avoid misunderstandings, ordering by e-mail is not possible.
Can I change my order later?
In order to be able to keep our delivery promise, your order is transmitted directly to our warehouse and is picked there. A change of your order can therefore unfortunately no longer be made afterwards.
We would therefore ask you to place your further desired item once again via our store.
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My customer account
I have forgotten my password
In the login area you can request a new password. Click on Forgot Password in the login box. You will be prompted to enter your email address and receive an email from Aromatico with a link to reset your password. Click on the link and create a new password.
How do I change my address?
You can change the address conveniently in your customer account. Under the section "Addresses" you can change your stored address there.
A change of the delivery address is only possible after your order via GLS and the shipment number provided to you.
How can I become an Aromatico customer?
Log in to the Aromatico store at the top right of the store under Login / register as a new customer and fill out our registration form. Enter your email address and a password.
There you also have the opportunity to register for our newsletter and benefit from many advantages. In the newsletter you will receive the latest information about our offers and everything you need to know about coffee.
What advantages does a customer account offer me?
Creating a customer account offers many advantages for you:
Faster shopping is guaranteed. You only have to enter the delivery and billing address once.
You keep the overview. Your orders are listed in your personal order history.
In addition, you can, with just one click, repeat your last order.
Do I need to open a customer account to place an order?
No! You can also order coffee from us via a guest account. But creating a customer account offers many advantages:
Faster shopping is guaranteed. You only have to enter your delivery and billing address once.
You keep the overview. Your orders are listed in your personal order history.
In addition, you can repeat your last order with just one click.
Customer account / delete customer data
You want to leave us?
To delete your Aromatico account, send us a message via our contact form with the subject My Customer Account and your request to delete your customer account.
Our customer service will take care of your request immediately and give you feedback.
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Product information
How to find your favorite product at Aromatico?
Find your favorite coffee at Aromatico. Use for this:
1. The search: Enter the product name you are looking for in the search field at the top right and get a product overview with the matching articles..
2. The coffee shop: Here you can find our offer in our coffee categories. You can use the following filter functions: Manufacturer, Flavor, Coffee label, Coffee machines, Caffeine content, Grind, Grinder type, Pack size, Distinction coffees, Certified coffees, Price and rating.
3. Roasters and brands: Under Roasters and Brands you decide on the product portfolio of a roaster or accessory manufacturer.
4. Use our coffee advisor.
5. You will find the right accessories for your coffee in our accessories section.
1. The search: Enter the product name you are looking for in the search field at the top right and get a product overview with the matching articles..
2. The coffee shop: Here you can find our offer in our coffee categories. You can use the following filter functions: Manufacturer, Flavor, Coffee label, Coffee machines, Caffeine content, Grind, Grinder type, Pack size, Distinction coffees, Certified coffees, Price and rating.
3. Roasters and brands: Under Roasters and Brands you decide on the product portfolio of a roaster or accessory manufacturer.
4. Use our coffee advisor.
5. You will find the right accessories for your coffee in our accessories section.
When will my product be available again?
Already in the product overview in the coffee shop we mark our stock. If the desired item is marked as "CURRENTLY NOT AVAILABLE", you will find a field on the product page where you can enter your e-mail.
You will receive an e-mail, which you must please confirm again. As soon as your favorite product is available again, you will be informed immediately by e-mail. Alternatively, you are welcome to select another product by using our coffee advisor.
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Coupons & Newsletter
How can I redeem coupons in the store?
You have a valid voucher - code and want to redeem it? You can enter it in the shopping cart in the field "I have a voucher". Then click on the red arrow or on Enter and the voucher will be added to your shopping cart and charged.
My coupon code does not work
Please check in advance if your voucher code is still valid. If this is the case and the code still does not work, please contact us via the contact form with the subject Vouchers & Newsletters or by phone before placing your order. Our Customer Service will help you immediately.
How many coupon codes can I redeem?
You can only use one voucher per order.
For the newsletter: You will receive an individual voucher code once per e-mail, which you can redeem once.
For the newsletter: You will receive an individual voucher code once per e-mail, which you can redeem once.
I forgot to redeem my coupon code
Unfortunately, the redemption of the voucher code is no longer possible. The order process is completed and we can not subsequently post the voucher for technical and administrative reasons.
If you have any questions about our discount promotions or have difficulties entering the code, please contact us before completing the order. Then we can still intervene helpfully.
What advantages does the newsletter offer me?
In addition to interesting offers, you will receive a lot of information from the world of coffee in our newsletter. What's trending right now? What new products do we have for you in our range? Subscribe here.
How do I sign up for the newsletter?
On the following page, https://www.aromatico.de/newsletter you can subscribe to our newsletter or click here.
Stop by and receive many interesting offers and extensive information from the world of coffee.
Stop by and receive many interesting offers and extensive information from the world of coffee.
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Repair & Service
My machine, grinder or accessory is broken, what now?
All machines, mills and accessories have a warranty of 2 years.
If your machine has a defect and is still within this period, please contact us via our repair and service form and fill in all the necessary information there.
Our Customer Service will then take care of your request immediately.
Discover all information about Repair & Service.
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Other
No category answers your question?
Do you have questions that cannot be answered in our FAQ & Help section or that are not covered by any of the sections
Shipping & Delivery
Return, Complaint & Revocation
Payment
Order
My customer account
Product information
Vouchers & Newsletter
Repair & Service
is covered?
Then write us via our contact form with the subject Other or give us a call.
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