My machine, grinder or accessory is broken, what now?

All machines, mills and accessories have a warranty of 2 years.

If your machine has a defect, please contact us via our repair and service form with the subject "Repair & Service" and fill in all the necessary information there.

Our Customer Service will then take care of your request immediately.

If your coffee machine is a model of the manufacturer Nivona, we would ask you to contact Nivona directly with your request:

Service Hotline: 0911 / 25266390 free of charge.

If your coffee machine is a model of the manufacturer Moccamaster, we would ask you to contact Moccamaster directly with your request:

Service Hotline: +31 343 45 00 01

Mail: info@moccamaster.de