Repair and service form
Your machine or coffee grinder has a defect or no longer works properly? We are happy to offer you the service of a possible repair within your warranty. To register for a repair, please fill out the following form completely and as detailed/clearly as possible. If you need a warranty spare part, please also fill out the form below with all required information.
Please do not send in any equipment without request!
For the following brands, we ask that you contact the respective manufacturer directly:
Nivona: If your coffee machine is a model of the manufacturer Nivona, we would ask you to contact Nivona directly with your request:
Service Hotline: 0911 / 25266390 free of charge.
Moccamaster: If your coffee machine is a model of the manufacturer Moccamaster, we would ask you to contact Moccamaster directly with your request:
Service Hotline: +31 343 45 00 01
Sage: If your machine is a Sage model, we would ask you to contact the Sage service department directly with your concern:
Service Hotline: 0800 5053104 (DE) or 0800 802551 (AT)
Service Site: https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=de®ion=de&brand=sage
Baratza: If your machine is a Baratza model, we would ask you to contact the Baratza service department directly with your request:
Service Site: https://mybreville.force.com/BrevilleCustomerCommunity/s/?language=en_US&brand=Baratza®ion=US
You have purchased the machine from us and therefore we naturally remain your contact. Should there be any problems with the complaint handling, please also contact us via our service form.
For manufacturers not listed above, please use our service form below.
We look forward to hearing from you.