The promotional code cannot be combined with other discount, bonus and voucher promotions, is not valid on already reduced items and can only be redeemed once per person. Only valid on products on the promotion page.
Reduction on page. Valid until 02/17-23, while supplies last.

Repair and service form


Your machine or coffee grinder has a defect or does not work properly anymore? We are happy to offer you the service of a possible repair within your warranty. To register for a repair, please fill out the following form completely and as detailed/clearly as possible.

If you need a warranty replacement part, please also fill out the form below with all required information.

Please do not send in any equipment without request!

If your coffee machine is a model of the manufacturer Nivona, we would ask you to contact Nivona directly with your request:
Service Hotline: 0911 / 25266390 free of charge

If your coffee machine is a Moccamaster model, we would ask you to contact Moccamaster directly with your request:
Service Hotline: +31 343 45 00 01
Mail:info@moccamaster.de

You have bought the machine from us and therefore we remain your contact person.

If there are any problems with the complaint handling, please also contact us via our service form. Detailed information on data protection and the handling of personal data can be found in the general data protection regulations on this website. We look forward to hearing from you.

Repair & Service form
Service request for coffee machines, portafilters, grinders & accessories
Information about the device/error description
Fields marked with an * are required
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